You can now access a variety of services online without having to phone or visit the surgery via SystmOnline.
Online services offered
- Booking and cancelling appointments
- Ordering repeat prescriptions
- Viewing your patient record including Full Record Access from 30th October 2023 onwards
- Amending your personal details
- Contacting the practice
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Getting started
To begin using GP Online Services you simply need to bring in two forms of identification (one of which must have a photo) and fill in a short form at reception.
Our Reception team will pass your details to our Registration team who will then create your account and send you your details securely via a verified e-mail address or mobile phone number. You will then be able to log in and access online services straight away.
Please note we look closely at all applications for access to make sure they are genuine.
Access can also be withdrawn at any time if there are concerns about patient confidentiality.
Proxy access
If you are the parent of any children under the age of 13 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Full Record Access
Most of our patients over 16 can now see new information added to their health record. This includes notes from your GP appointments, test results, medications, and letters from hospitals added to your record since 30th October 2023.
You can view this via the NHS App, NHS website, or another GP online app you use. If you don’t want to see your record, speak to your GP. You can visit www.nhs.uk/gp-record for more information or visit our website.
Security
We take the security of your information very seriously. By working with TPP, the company that provides the computer systems for our practice, we can ensure that the information you provide when using the online services portal is protected. All communications with the TPP web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL).
Only you can see the personal information you enter. The web site is administered at a remote high-security site managed by TPP, not at the practice, so there is no possibility of unauthorised access. Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.
NHS App
You can also access Online Service via the NHS App