Friends & family test
Would you recommend our surgery?
If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.
There will be two simple questions:
You will be asked to choose from 6 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
You will have 5 options to select from, ranging from ‘Very Good’ to ‘Very Poor’.
If you are signed up to our free text messaging service you may be asked by text message following an appointment at the Practice.
What Will We Do With The Results?
The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.
The Friends and Family Test has already been successfully used in hospitals across the country. More information on the Friends and Family Test can be found on NHS Choices.
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters for patients, families and carers.
They are a great first point of call if you have any questions or concerns when you are using NHS services. For example, you may wish to find out about an outpatient appointment or you have a concern about hospital services.
Patient Participation Group
What is the patient participation group?
The purpose of the Patient Participation Group is to engage patients and their voices in the future development of the NHS. Do you have ideas for improving services in the practice? Are there services you would like to see available? The group is your opportunity to let us know your view, to change the landscape. The group meets every three months and is open for any registered patient to join.
We always welcome patients to participate. Please ask at Reception if you are interested in joining.
Minutes of patient participation group
- PPG Meeting Minutes – 17th June 2019AVSED Flyer
- PPG Strategy Meeting Minutes – 18th March 2019
- PPG Minutes – 14th January 2019
- PPG Minutes -17th September 2018
- PPG Minutes – 4th June 2018
- PPG Minutes – 5th February 2018
- PPG Minutes – 2nd October 2017
- PPG Minutes – 5th June 2017
- PPG Minutes – 20th February 2017
Patient satisfaction survey
It is important for us to listen to your views about the service we offer, the results of which help to define some of our annual service improvement projects.
Rights and responsibilities
- All patients registered at the practice have a named, accountable GP responsible for their overall care, but any patient can see any doctor or nurse they choose.
- Patients have the right to say if they would prefer to see a particular doctor or nurse and we will try to arrange this (as long as they are available). We understand that ‘continuity of care’ is important. Seeing the same nurse or doctor for a particular condition can make it easier to get the right diagnosis and plan your treatment/management better.
- Registered patients are invited to have a health check from time to time. We hope you will take up this service.
- We also offer all patients over 40 an NHS Health Check every 5 years.
- Patients have the right to see their own health records, subject to the terms of the Data Protection Act.
- Please arrive on time for your appointment. That way clinics are more likely to run on time.
- Please inform the practice if you can’t make an appointment or if the appointment is no longer necessary, so the slot can be offered to another patient.
- Please try and attend the surgery and do not make a request for a home visit unless absolutely necessary. Home visits are for housebound or seriously ill patients. In the time it takes to conduct 1 home visit we can typically see at least 3 patients at the surgery.
- Please make requests for repeat prescriptions in good time. We suggest at least 72 hours before you need more medication.
- Please co-operate with all practice staff and treat them courteously. They are trying to help you.
A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right. At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.