Posted by: Mark - Posted on:

Important Information to Patients

Practice Appointments

Due to the ongoing situation with Coronavirus, we are following guidance shared by NHS England and Public Health England to minimise risks associated with the virus.  Therefore from Monday 23rd March 2020, the Practice Doors will be locked and we are asking all patients not to attend the practice without prior agreement from a member of our clinical team. This means that all patients are required to contact the practice by telephone to request an appointment, providing details of their need.  A member of the clinical team will then phone you back to discuss your need, and wherever possible this need will be met over the telephone.  If the clinician deems that you require a face to face appointment, you will be asked some screening questions to determine whether there is a need for a coronavirus assessment. If there is no risk you will be given a face to face appointment.

Please see the Website or telephone Reception for any further information.

Existing appointments

All pre-existing appointments are being reviewed by a clinician.  If it is deemed that your appointment is not urgent this may be cancelled by the Practice.  If the appointment needs to go ahead, wherever possible this will take place over the telephone.  If your appointment is being cancelled or changed to telephone, our reception team will contact you to advise you of this.  If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

Using the post box

Please use the post box to drop off any routine enquiries you may have.  The post box will be emptied regularly by a member of the Reception team. Alternatively please call reception, but please remember the telephone lines may be extremely busy.

May we also ask that all patients remain courteous to our staff at all times; any reported incidents of verbal or physical abuse may result in removal from the practice list.

This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. 

Our priority is the health and safety of all our patients and staff.

Thank you.

The GP Partners